tag:blogger.com,1999:blog-4294907521318849097.post2059266322883418803..comments2024-03-03T08:13:13.762+00:00Comments on The Owners Opinion: Woeful Weatherbys Fall at the First Hurdle of Technology Change Management – The Frustrating Shambles of their Online Banking Upgrade and Worrying Concerns for 2017+Jon Hugheshttp://www.blogger.com/profile/11128437730656289148noreply@blogger.comBlogger1125tag:blogger.com,1999:blog-4294907521318849097.post-45049256465228027492016-06-02T10:49:01.983+01:002016-06-02T10:49:01.983+01:00Imagine "upgrading" the statements by re...Imagine "upgrading" the statements by removing the key piece of administrative info used by the statement recipients, i.e. the VAT column! Not much "voice of the customer" testing can have gone on David Parrynoreply@blogger.com