Showing posts with label Simon Bazalgette. Show all posts
Showing posts with label Simon Bazalgette. Show all posts

Monday, 1 August 2016

Glorious Goodwood: Racing at its Absolute Best, and Broader Implications for the Racing Industry

Just back from a couple of days at Goodwood while staying in the truly beautiful South Downs National Park. Increasingly my wife and I, when we go racing, try to make it a proper trip and there is no shortage of places to stay. It amused us that both the hotel we stayed in and the restaurant where we ate were both frequented by a very well-known retired football star, now owner. He must read the same guidebooks as we do! Like us I’m sure he was raving about The Barn at Roundhurst and the excellent food at The Duke of Cumberland in Fernhurst.

The Qatar Sussex Stakes lived up to its star billing, bringing together the winners of the English, Irish and French 2000 Guineas – apparently the first time this has happened at Goodwood. The Gurkha had looked an unlucky loser in the St. James’s Palace at Royal Ascot, under one of Ryan Moore’s less impressive rides. This time however the horse was ridden much closer to the leader, Galileo Gold, and always looked as though he was going to beat him inside the final furlong. The only disappointment was that the French 2000 Guineas winner, Awtaad, failed to show his form on ground that was probably too quick. With over £1m of prize-money, it was hardly surprising that the field was top class, although one of the common themes being expressed after the race was that at the platinum level of racing the money is really just being shared out amongst a very few privileged people: the winner was owned by Derrick Smith, Mrs. J. Magnier and Michael Tabor; the second by Al Shaqab Racing; and the third, Ribchester, by Godolphin. Having said that, I doubt whether any of these care much about the actual prize-money, since the bloodstock value is what really matters these days. Great battles though between top horses such as Galileo Gold and The Gurkha are thrilling to the core racing fan and the whole racecourse was buzzing afterwards.

As always there was a fair bit of publicity about Goodwood in the national press, with interesting coverage of Charles Gordon-Lennox, Earl of March, and his passion, even obsession, with raising the total Goodwood experience year on year. Managing the 12,000 acre estate, which is completely self-funded, employing well over 600 staff full-time, and dealing with all the various commercial ventures is a huge undertaking. So he must have been delighted when last year the entire Glorious Goodwood meeting was sponsored for the first time by Qatar Racing and Equestrian Club, which is Sheikh Joaan Al-Thani’s Al Shaqab operation. They have committed to a ten-year sponsorship deal and it has already led to substantial injection of additional prize-money with around £5m on offer at this meeting. There is definitely considerable affection for the quintessentially English “Goodwood Experience”, not just amongst Qatari sheikhs but the racing public across all the levels from the privileged Richmond Enclosure (which is where my wife and I went courtesy of the ROA arrangements for their members) through to the bucolic (alcoholic?) pleasures of Trundle Hill overlooking the course, as well as the large number of picnics around the various car parks.

One aspect on which the Earl of March has been outspoken is the need for racing to “reinvent itself”, particularly through marketing, branding and strengthening its overall customer proposition. He clearly feels like many of us that racing is still not exploiting its assets and customer appeal in the way that it could do across the widest possible range of customers. This theme has also been reinforced recently by Simon Bazalgette, CEO of the Jockey Club, who is currently leading a strategic overhaul of what the Jockey Club actually stands for. At one level they are clearly a commercial success, turning over £183m last year, and that level of financial strength has enabled them to invest £415m in prize-money and improvements in facilities over the last ten years. Over 2m customers a year go through their gates, with a similar number for non-racing activities, notably pop concerts. However Mr. Bazalgette believes that the Jockey Club can raise its game hugely, and apparently is working with M&C Saatchi on exactly what the next phase of their commercial mission should be about, and how to communicate it.

It is hard not to be really optimistic and encouraged by the restlessness and strategic endeavour that Messrs. Gordon-Lennox and Bazalgette are putting into driving their racecourses forward. While I don’t think many of us were thinking like that while watching The Gurkha storm home, you cannot help but feel that the whole racing experience at the top of the sport can still be developed much further. Let’s hope that is the case and that there is a substantial trickle down in revenue and funding from it to the less exalted, day-to-day, grassroots racing.


I am always interested to hear your views so please do leave a comment. If you can't see the comment box at the bottom of this post then navigate to the post using the right hand navigation or click here > and scroll to the bottom of the page. Look forward to hearing your views. Thanks very much for sharing them.




Sunday, 1 June 2014

Happy 10th Birthday to Racing UK ….. Hopefully they will give much greater recognition to owners over the next ten years


Do you remember Rishi Persad’s opening remarks on the launch of Racing UK, back on 29th May 2004? I thought not. It was an interesting time for televised racing, because the first version of At The Races (ATR) had collapsed with the termination of their £307m, ten-year media rights contract, launched in 2001 with BskyB, Channel 4, Arena Leisure and 49 of Britain’s racecourses. ATR adopted the thuggish negotiating tactics (subsequently adopted by Arena Racing Company (ARC) and which have always been the default behaviour of bookmakers) of then threatening the racecourses that if they didn’t pay back the media money they had already received, they would be sued.

With hindsight, these threatening tactics jolted the key racecourses into a collaborative venture which must be regarded as one of the most successful in the racing industry’s history. Strong leadership from people such as David James (then Chairman of RHT Racehorse Holdings Trust – forerunner of Jockey Club Racecourses) and Simon Bazalgette (who became Racing UK’s Executive Chairman) led to the launch of RUK as a dedicated racing channel headed by Andrew Franklin (founder of the channel’s production partner, Highflyer). Despite a lot of early concerns, most of the top racecourses signed up, with Goodwood, Newbury, York and Cheltenham leading the way. It really was an excellent move, particularly with all profits being ploughed back into the sport. Racing UK’s parent company – Racecourse Media Group – delivered over £65m to racecourses in 2013, and the channel has at least 50,000 current subscribers.

Since then, we have seen BBC pull out of racing altogether and Channel 4 adopt a rather sterile approach to broadcasting with an unfortunate abandonment of some key personalities such as John Francome and Alastair Down, while ATR quite frankly irritates with its endless adverts for bookmakers and payday lenders while chopping and changing between the low-grade fare of all-weather and the lesser tracks.

Hats off to Racing UK on its birthday. Now for a challenge! Why is it that owners receive so little recognition from broadcasters? How often have you watched a magnificent performance, only to hear and see the horse referred to as “XYZ trainer’s horse”? No mention whatsoever of the owner. Equally, how often are you irritated by a microphone being thrust into the face of a jockey who has only just pulled up his horse and not yet had time to provide any debrief to the owner who is paying the bills? Indeed, the normal broadcaster behaviour is either to ignore the owner completely, or just push them away in the scramble to interview the trainer and jockey. I believe there should be a step change in behaviour in this area, with owners receiving much higher profile and proper recognition of their contribution to the sport.

I’m not arguing for that from an egomaniacal perspective – although on the one or two occasions I have been interviewed, I have enjoyed it – but I think it would really help the racing industry’s cause for both the racing fan and the broader public to understand the centrality of the owner as the number one stakeholder in the sport. Every year, owners are spending £0.5bn on their horses and almost £0.75bn if breeding and bloodstock are taken into account. Very few people understand that. Equally, I’m confident that there are many human interest stories and personalities across the owner community that should be nurtured as a way of bringing more excitement and variety into the rather formulaic TV broadcasts.

So, Racing UK – with your excellent interviewing and commentary team, could you please build more owner coverage into your programmes? Mention them more frequently in connection with their horses; include more background interviews with owners when you visit yards; seek out the human interest stories that bring the highs, lows, excitements and disappointments of owning to life; build a recorded bank of case studies relevant to the key races and weave them into your programming. Hopefully this will also engender more enthusiasm for new owners to enter the sport, and you can also illustrate innovation in horse partnership …. maybe by covering how Owners for Owners operates?!?

I am always interested to hear your views so please do leave a comment. If you can't see the comment box at the bottom of this post then navigate to the post using the right hand navigation or click here > and scroll to the bottom of the page. Look forward to hearing your views. Thanks very much for sharing them.

Sunday, 1 December 2013

The Importance of the Owner Experience – Comparing Our Wins at Marvellous Market Rasen vs. Skinflint Southwell



By email to: Simon Bazalgette, CEO, Jockey Club Racecourses; Richard Wayman, CEO, Racehorse Owners’ Association; Colin Booth, Chairman, Pip Kirkby, General Manager and Jane Hedley, Clerk of the Course, Market Rasen Racecourse; Tony Kelly, Managing Director, Arena Racing Company and Roderick Duncan, Clerk of the Course, Southwell Racecourse.

Dear All,

Earlier in the month, Owners for Owners had horses running on two consecutive days in very similar races. Shantou Magic ran on Sunday, 10th November in the Class 4, 2m 3f BDN Construction Novices Hurdle at Market Rasen, and Houndscourt ran the next day in the Class 4, 2m 4f 32Red Casino Novices Hurdle at Southwell. Both won. All the owners present were extremely pleased, and delighted for their respective horses. We won £4,548 with Shantou Magic and £3,195 with Houndscourt. In many ways these were fairly ordinary novice hurdles, of average quality and interest. Very few people will have clocked both horses – just typical horses running in typical races. However I am writing to all of you because the overall owner experience at the two courses was completely different and I felt it would be helpful to illustrate that comment with more detail. It seemed to me that these two races, at their respective courses, encapsulate the very different approaches to owners of Jockey Club Racecourses (JCR) and Arena Racing Company (ARC).

Let’s start with prize-money. During and immediately after the race, none of us as owners were thinking much about that. We were just overjoyed for our horses. But our prize-money at Southwell was considerably lower than at Market Rasen. If you look at the total win prize-money between both meetings, it was £29,329 for six races at Market Rasen (average £4,888) vs. £18,547 for seven races at Southwell (average £2,649). A marked difference. Yet again it illustrates the comment from Rachel Hood, President of the ROA, when talking about ARC (in the context of their refusal to sign the media rights prize-money agreement), that “Their business is about running sports stadia; they are putting profit before all other considerations and will pay as little as they can get away with for what they perceive to be their raw material – the runners and riders.” So on this specific criterion, JCR (and particularly Market Rasen) should be congratulated, with all the owners involved also appreciative that they have committed to increasing prize-money over the next few years, in marked contrast to ARC who have no plans to do likewise.

While prize-money is a critical issue, the quality of the owner experience when attending a particular racecourse is clearly driven by many other factors. So let me contrast the two courses, and follow through the actual behaviours encountered when we came into contact with various personnel. Alas there was little evidence of professional owner / customer management skills that might have been expected from an organisation such as ARC whose business competence is supposed to be managing sports stadia. Positive or negative experiences in the retail or leisure industry are usually generated by interpersonal encounters at a number of staff touch points. Southwell was lamentable.

We arrived at Market Rasen, parked the car and went over to the Owners & Trainers entrance, where we were greeted by a couple of friendly and knowledgeable members of staff. They welcomed us immediately, chatted about the weather, the going and our horse, and wished us well. We were given a programme and meal vouchers, and proceeded to the Owners and Trainers bar. It was Armed Forces Family Fun Day. There was a large crowd, numerous stalls and stands and a general buzz to the whole proceedings. In the paddock before our race, there were lots of owners and also Market Rasen personnel mingling with us. Our horse won and we were delighted to meet the parents of the race sponsors, who awarded us a prize and a lovely hamper of cheese. They had obviously studied the race and chatted to us about Shantou Magic’s future. Their son, the CEO of BDN Construction, was sponsoring a number of races that day. We went across to the winners’ room, where we were plied with as many glasses of champagne as we could drink and members of the Market Rasen executive came along to celebrate the occasion with us. Our trainer, Charlie Longsdon, has done very well at this course and everyone thanked us profusely for bringing our horse to the track. A great experience.

After staying overnight at Forest Pines Golf Resort nearby (with even a few of us braving the elements to fit in 18 holes on the Monday morning), we travelled down to Southwell, looking forward to a similarly enjoyable race-day experience. We were directed to park in a large puddle – not a good start. When arriving at the entrance, I wondered if racing had been cancelled, as staff took no notice of us and seemed in no hurry to let us in. We were completely ignored for several minutes. Grudgingly they eventually gave us an entry pass and we went off to meet up with co-owners. The Owners and Trainers bar and meal were perfectly acceptable. However, when we went into the paddock it was deserted at the start and clearly very few owners had bothered coming up to support their horse or the meeting. Houndscourt duly won (perhaps somewhat fortuitously) and we greeted him back in the winner’s enclosure. From then onwards, it felt as though everyone connected with Southwell just wanted to get us off the premises. It was the last race on the card. There was a desultory prize-giving with an individual who didn’t introduce himself, and we were ushered away for “a glass of champagne”. The one Southwell employee present could not have been more miserable if he tried. After a thimble full of champagne each, he refused to provide a top-up (“It’s against the rules”) even though three-quarters of the bottle remained (presumably he took it home?) and, as a true jobsworth, urged us to drink quickly so that he could wash up and leave. If it hadn’t been for the owners being on such a high, this would have been a dismal end to our long racing weekend.

So, Market Rasen clearly won the owner-experience race hands down. Congratulations, Mr. Booth, and please pass on our thanks to all your team. I’m sorry, Mr. Duncan, but Southwell appeared to us to be a track that is just milking the stadium asset and doesn’t really have much regard for us as owners. Obviously because ARC controls such a large percentage of fixtures we may have to return, but if we have a choice between visits to Market Rasen and Southwell, we’ll be heading to Lincolnshire every time. Increasingly, I’m sure that many owners will also feel the same about voting for other tracks rather than supporting those of ARC.

Yours sincerely,

JON HUGHES,
Owners for Owners.

Reader note: the Arena racecourses are Bath, Brighton, Chepstow, Doncaster, Fontwell, Yarmouth, Lingfield, Newcastle, Windsor, Sedgefield, Southwell, Uttoxeter, Wolverhampton and Worcester. None have signed up for the prize-money agreement with the Horsemen’s Group and the BHA. Jockey Club racecourses are Aintree, Carlisle, Cheltenham, Epsom, Exeter, Haydock, Huntingdon, Kempton, Market Rasen, Newmarket, Nottingham, Sandown, Warwick and Wincanton. They have all signed up for the Premier Tier Agreement on prize-money.